All new Bitsafe talent needs to identify themselves with their identification document and a series of selfies. But how does this work?
You can easily identify yourself through the next steps;
STEP 1
Download our free Bitsafe App on your phone. It's available for Android and iOS. It's free!
STEP 2
Launch the App on your phone. Login on My Bitsafe (https://my.bitsafe.com) with another device or with the same phone. Once you are logged in select your profile picture in the top right corner, select “view profile”. Then select “GET VERIFIED” and scan the QR code with your phone.
STEP 3
On your phone you will now be asked to set and confirm a Bitsafe 5 digit passcode for future logins on the Bitsafe app on your phone. Please confirm this 5 digit code one more time.
STEP 4
Now Bitsafe will verify you ID. Please press the button Verify your ID. Bitsafe supports a lot of different IDs, including passports, national ID cards and drivers licenses. To get the best results please use the ID document you use the most internationally. In most circumstances this would be your passport.
Please make sure you scan the side with all your personal information on it.
STEP 5
After this IDScan you asked to do a couple of selfie image instructions. These instructions may include simple tasks as "smile" or "look left". Please, make sure that there is enough light when completing these tasks.
STEP 6
You are now finished with the personal set up! Our compliance staff will review your ID and the result of the selfie image instructions. You will be notified if we would need any further information from you.
In the meantime, you can already use your account. When you log in to My Bitsafe your personal IBAN will be displayed in your talent account.
Comments
32 comments
I am not using any mobile now since it was broken and I can't buy one, does it mean, I can't get verified?
My ID's are not being accepted. I cannot get different ID due to lockdown here in Philippines.
Non riesco a superare la fase dei selfie mi va in errore 9915628/14906 come posso fare?
AhmedRazu
I tried this several times with ID and passport and it doesn't work. I tried calling support on the phone no one picks up and no one replies to my email and I was supported to receive a payment today from my company but no payment.
I have no idea how this App works. I downloaded it on my mobile phone i have no idea on how to scan qr code. It's really not user friendly. Can i please have someone helping me step by step please.
Hi, I need a new QR code I wasn't able to verify my account with my cellphone and now I can't get my QR code to try it again
Where is this QR Code located? I cant seem to find it anywhere? Do any questions get answered here?
i need a QR code
UMID is not accepted when scanned. I don't have any other ID's. Please help, I need to get my salary.
Why won't anyone get back to me in regards to completing the verification? I get the same error every time I try and I emailed you guys about and no one replied to me. I was hoping the customer service would be as good as payoneer. I am expecting my pay this Thursday and I need to get this approved
You guys are the worst, most people are having the same issuea and I see no attempts to help. I have been trying to verify my IDs and it is not working and I havent been able to get through to anyone. I never had this much trouble with payoneer....this is ridiculous!!!
это ужас,ну и как с вами работать?
No body is there to resolve this issue? The email bot is not enough to provide an answer?
You suck! Your app is defective and you provide outdated information that doesn't help anyone. I use both IDs and still can't get verified. You are the worst ever! Your email responses are computer generated that repeats the same useless information. You do not help! I hope the company will switch to Payoneer or Transferwise. You do not deserve a mark in the industry!
My account was locked and I kept on verifying my ID. Now money was sent there and I can not even see it. What else can I do?
I don't have GET VERIFIED on the profile when I click on it. I want to do the verification, but without the QR code I can't do it with the phone. Can you please advise. Thank you
If you have already downloaded the app to your phone, sign into your profile at MyBitsafe online with another device. Go to profile and select connect a new device. It should give you the QR code to scan with your phone app. You can only do the verification on the mobile app.
no puedo hacer la verificacion por que el link para el codigo QR no funciona, soluciones por favor
Thank you
No sirve en el móvil no acepta el QR que envían
Hola cómo me pueden ayudar por favor no me deja hacer transacción a otra cuenta bancaria,no me llega el supuesto código para hacer la transacción me podrían ayudar con eso
no me acepta el QR en el movil entonces comoi hago para sacar mi dinero me lo pueden solucionar
si no se puede arreglar este prolema por favor devuelva el dinero a cam ya que no se puede
me an depositado la cuenta pero ustedes no responder no dan solucion
Really, it is not ok.Thats not working. My money on hold and go back. On your site write you accept national ID card, but now suport tell no accept. I don't understand why lies. Suport no help. Sent automatic message
Why are you not assisting us? Bitsafe, no ID verification going through.
I don't get verification by the app. The KYC verification is not working on my end. It's asking me to upload both sides of the ID, then a selfie, and stop there. I can't access videos e.g smile, laugh.
The support of bitsafe is not helping. They keep on sending automatic messages.
Pior plataforma que já vi para se lidar. Campeã de reclamações por aqui. Se soubesse não teria dado como banco.
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